Shipping policy

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. if there are any delays due to high volume of orders we will notify you. if there are any postal service problems, that is outside our control.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping is free for orders over $50 (post discount) and $7.99 and Up for orders under $50.

International Shipping

We offer international shipping to the following countries: United States and Canada.

At this time, we do not ship to any other country.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Kooltechzone is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at the "Contact Us" section of this webpage with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. 

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at the "Contact Us" section of this webpage with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Visit our Refund policy at the bottom of the page for more information.

If you have any further questions, please don't hesitate to contact us.